Table of contents
- Introduction & Scope of the Privacy Policy
- What Types of Information We Collect
- How We Collect Information
- How Your Data Is Used
- Who We Share Your Information With
- Cookies & Tracking Technologies
- Data Retention & Deletion Policy
- Your Rights
- Children's privacy
- Security Measures
- Changes to the Privacy Policy
- Contact
1Introduction & Scope of the Privacy Policy
Ar999 (referred to as "we", "us", or "the platform") takes the privacy of its members seriously. This Privacy Policy applies to the ar999 website, mobile app, and all related services.
By registering on ar999, playing games, or using our services, you agree to this Privacy Policy. We follow international data protection standards and are committed to keeping your personal data secure.
This Privacy Policy is compliant with the GDPR (General Data Protection Regulation) and applicable local laws. We believe transparency is the foundation of trust — so we aim to communicate everything clearly and in plain language.
ar999's Commitment: Your data will never be sold, rented, or shared without authorization.
2What Types of Information We Collect
Ar999 collects two types of data — information you provide directly and information collected automatically:
Information provided directly:
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address and country
- National ID or passport number (for KYC verification)
- Payment method details (Mobile Banking, Nagad, Rocket number)
- Messages and information you send through customer support
Automatically collected information:
- IP address and device type
- Browser version and operating system
- Time spent on the site and pages visited
- Login time and gaming activity data
- Device ID & cookie data
- Transaction history and betting records
| Data Type | Reason for collection | Mandatory? |
|---|---|---|
| Name & date of birth | To verify identity and confirm age | Yes |
| Email & Phone | Account Security & Communication | Yes |
| NID/Passport | KYC Verification & Legal Compliance | Yes, for withdrawals |
| Payment Information | To process transactions | Yes |
| IP & Device Information | Fraud Prevention & Security | Automatic |
| Gaming History | Service improvement and responsible gaming | Automatic |
3How We Collect Information
Ar999 collects your data through several methods. Each approach is fully transparent and carried out with your consent:
- Registration Form: Information you provide when opening an account.
- KYC Verification Process: Via ID document upload.
- Gaming Activity: When you play games or place bets.
- Payment Gateway: During a deposit or withdrawal.
- Customer Support: When you contact us via chat, email, or phone.
- Cookies & Trackers: Automatically, while browsing the website.
- From third parties: Relevant information from identity verification agencies or payment providers.
4How Your Data Is Used
Ar999 uses your personal data only for specific, legitimate purposes. We never use your information for unrelated activities:
- To create and manage your account and ensure its security.
- To verify and process transactions.
- To meet KYC and age verification legal requirements.
- To prevent fraud, money laundering, and unauthorized access.
- To provide customer support and resolve issues.
- To deliver a personalized experience tailored to your preferences.
- To operate responsible gaming programs.
- To comply with applicable laws and regulations.
- To improve platform quality and security.
Marketing communications: You can opt out of promotional emails or SMS at any time — either through your account settings or by contacting customer support.
5Who We Share Your Information With
Ar999 never sells or shares your personal data without authorization. However, limited information may be shared in the following specific circumstances:
- Payment Providers: Necessary information is shared with Mobile Banking, Nagad, and Rocket to complete transactions.
- Identity Verification Agencies: With approved third parties involved in the KYC process.
- Law Enforcement Agencies: Under court order or legal obligation.
- Auditors & Legal Counsel: Covered under a confidentiality agreement for business compliance and legal consultation.
- Technology Partners: To ensure site performance and security — always under a data processing agreement.
In every case, only the minimum necessary data is shared. All third parties are required to comply with ar999's strict privacy standards.
6Cookies & Tracking Technologies
Ar999 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser. They are used for the following purposes:
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics cookies: To understand user behavior and improve our services.
- Security Cookies: To detect fraud and prevent suspicious activity.
You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some features on the site to not function properly.
7Data Retention & Deletion Policy
Ar999 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Active account data: retained for as long as the account remains active.
- Transaction records: retained for up to 7 years as required by law.
- KYC documents: retained for up to 5 years after verification.
- After account closure: for the minimum legally required period.
- Customer support communications: up to 3 years.
After the applicable retention period, data is securely deleted or anonymized.
Please note: Certain data must be retained for a defined period after account closure due to legal obligations. This applies to all licensed online platforms.
8Your Rights
As an ar999 member, you have several important rights regarding your personal data. They are explained in detail below:
9Children's privacy
Ar999 is exclusively for users aged 18 and over. We do not knowingly collect data from anyone under 18. Age is verified at registration and confirmed through the KYC process.
If we become aware that data has been collected from a minor, the account will be immediately closed and all associated data will be deleted.
10Security Measures
Ar999 uses industry-standard security technology to protect your data. The key components of our security infrastructure are:
- SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
- Two-Factor Authentication (2FA): An extra layer of security for accessing your account.
- Firewall & Intrusion Detection: To prevent unauthorized access.
- Regular Security Audits: Audited by third-party security experts.
- Data Minimization: Only the information strictly necessary is collected.
- Staff Training: All staff are trained in data protection.
That said, no system on the internet is 100% secure. In the event of a security breach, we will notify you as quickly as possible in accordance with applicable law.
11Changes to the Privacy Policy
Ar999 may update this Privacy Policy at any time. If significant changes are made, we will notify you through the following channels:
- A notice will be sent to your registered email.
- A notice will be displayed on the website's homepage.
- The "Last Updated" date at the top of this page will reflect any changes.
Continued use of our services after any changes take effect will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.
12Contact
For any privacy-related questions, complaints, or requests, please contact our Data Protection team:
Email: [email protected]
Response time: within 72 business hours.
Your Data Rights
Right to Access
You have the right to know what data we hold about you and to receive a copy of it.
Right to rectification
If any of your data is incorrect, you can request a correction.
Right to erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances.
Right to Portability
You have the right to receive your data in a common, portable format.
Right to Object
You can object to and opt out of your data being used for marketing purposes.
To exercise these rights [email protected]- email us. We'll respond within 30 days.
Why Your Data Is Safe with ar999
Strong encryption
All data on ar999 is protected with 256-bit SSL encryption — bank-grade security. Your personal information cannot be read by anyone.
No Data Sales
Ar999 never sells or rents your personal data to third parties. Your information is used solely to deliver our services.
Full transparency
We clearly explain what data we keep and why. No hidden terms, no vague language — everything is straightforward.
Regular Security Audits
Ar999's systems are regularly audited by independent security experts. Any vulnerabilities identified are resolved promptly.
In Your Control
You have full control — opt out of marketing notifications, request corrections, or ask for your data to be deleted, all from your account settings.
Law-Compliant
Ar999's Privacy Policy is built in compliance with GDPR and international data protection standards. A licensed and regulated platform.